“KF?  This is A., from the O. Company?  I know you’re coming in at one o’clock today, and I’m just calling to let you know that we had a little leak in your unit last night, but there was no damage.  We just want everything to be up front.  It was the heating unit.  The carpet got a little wet, and the wall, but there was no damage.  The guys are in with the blowers right now drying it.  We just wanted to let you know.”

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